Terms & Conditions

Booking Conditions

Standard rates and packages 

A deposit of 25% of the total booking value is required to secure the reservation. 
Reservation made within 7 days of arrival will be charged in full at time of booking.
The deposit is refundable if the cancellation is made in writing, 30 days or more prior to arrival. 
The deposit is non-refundable if the cancellation is made within 30 days prior to arrival. 
If the cancellation is made within 7 days prior to arrival, we will charge the full cost of the total booking.
In the event of no show guest we will charge the full cost of the total booking.
Packages advertised on this web site may only be booked direct with Maple Lodge, may not be used with any other offer and are non-commissionable.
Activities are subject to weather condition.  In the event of the activity being cancelled an alternative activity will be offered or a refund of the activity at cost price will be given.
All packages and requested dates are subject to availability. 

Special offers

Full payment is required to secure your reservation. 
The payment is refundable if the cancellation is made in writing, 30 days or more prior to arrival. 
If the cancellation is made within 30 days prior to arrival, we will charge the full cost of the total booking. 
In the event of no show guest we will charge the full cost of the total booking. 
Special offers advertised on this web site may only be booked direct with Maple Lodge, may not be used with any other offer and are non-commissionable. 

Extras

Extra services that are booked at time of reservation are subject to change in price as dictated by the individual activity operator.

 We are a small establishment and as such cancellations affect us greatly.
If we are able to resell the entire booking then we will refund the cost of the booking
Guests are recommended to have adequate travel insurance to cover cancellation charges. 
We accept Visa, Mastercard, Eftpos or direct transfer into our bank account (details on request) 
Refunds can only be made to the original credit card used to make the booking.

All reservations are subject to availability. 

Children

Children under the age of 5 years are not accepted.
Children between the ages of 5-11 are accepted if they share a premium room on a roll out bed. Maximum 1 child in the room. $40 supplement. 
Children over 12 are accepted in their own room.

 Check-in / Check-out 

Check in 2:30 pm 

Check out 10.30am 

If you would like a later check out time please ask as we may be able to accommodate you.  

Smoking

Maple Lodge is a non-smoking establishment. Guests may only smoke outside. 

Pets

Guest pets are not allowed.

Family dog on site