Terms & Conditions

Booking Conditions

Standard rates

A valid credit card is required to secure your reservation. No charge will be made at the time of booking.
Reservations made within 7 days of arrival will be charged in full at time of booking.
If you cancel your reservation within 30 days prior to your arrival date 25% of the total booking will be charged to the credit card supplied.
If you cancel your reservation within 7 days prior to your arrival date 100% of the total booking will be charged to the credit card supplied.
In the event of a no show 100% of the toal booking will be charged to the credit card supplied. .

Packages

Packages advertised on this web site may only be booked direct with Maple Lodge and may not be used with any other offer.
Activities are subject to weather condition. In the event of the activity being cancelled an alternative activity will be offered or a refund of the activity at cost price will be given.
All packages and requested dates are subject to availability.

Special Conditions for Exclusive Use

Maximum occupancy of 14 people
You may not hold any event at the lodge during your stay (eg wedding, party etc)
The lodge is only available to the residing guests.
A valid credit card is required to secure your reservation. A deposit of 25% will be charged to the credit card supplied at the time of booking.The balance is payable 90 days prior to your arrival date.
Reservations made within 90 days of arrival will be charged in full at time of booking.
If you cancel your reservation more than 90 days prior to your arrival date the deposit is refundable
If you cancel your reservation 90 days or less prior to your arrival date 100% of the total booking will be charged to the credit card supplied.

Special offers

A valid credit card is required to secure your reservation. Full payment is required at the time of booking to secure your reservation.
If you cancel your reservation within 30 days prior to your arrival date 25% of the total booking will be charged to the credit card supplied.
If you cancel your reservation within 7 days prior to your arrival date 100% of the total booking will be charged to the credit card supplied.
In the event of a no show 100% of the total booking will be charged to the credit card supplied.
Special offers advertised on this web site may only be booked direct with Maple Lodge and may not be used with any other offer.

Extras

Extra services that are booked at time of reservation are subject to change in price as dictated by the individual activity operator.
We are a small establishment and as such cancellations affect us greatly.
If we are able to resell the entire booking then we will refund the cost of the booking.
Guests are recommended to have adequate travel insurance to cover cancellation charges.
We accept Visa, Mastercard, Eftpos or direct transfer into our bank account (details on request)
Refunds can only be made to the original credit card used to make the booking.
All reservations are subject to availability.

Children

Children under the age of 5 years are not accepted.
Children between the ages of 5-11 are accepted if they share a premium room on a roll out bed. Maximum 1 child in the room. $60 supplement.
Children over 12 are accepted in their own room.

Check-in / Check-out

Check in after 2:30 pm
If you are planning to arrive after 7:00 pm please call us on 03 443 6275 or email us stay@maplelodgewanaka.co.nz.

Check out by 10.30 am
If you would like a later check out time please ask as we may be able to accommodate you.

Smoking

Maple Lodge is a non-smoking establishment. Guests may only smoke outside.

Pets

Guest pets are not allowed.
Family dog on site
Standard Rates only are commisionable to approved and registered travel agents.